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FREQUENTLY ASKED QUESTIONS

PRODUCT

 

Are your Leopard Woven Straps adjustable?

Yes, they can be adjusted from 77 cm - 135 cm (end to end including hardware).

Click here for our Leopard Woven Bag Straps

 

What length are your Studded Straps?

We have two lengths available, the 'Shorty' which is 90 cm and the 'Regular' which is 105 cm (end to end including hardware). See our Size Guide for more details.

 

Can I choose my hardware colour?

You can choose between gold or silver in our Black Studded Bag Straps.

All our other straps have their hardware colours specified in the listing.

 

Are all your products vegan?

Yes! There are absolutely no animal products used in the production of our handbag straps.

 

How do I care for my new handbag strap?

They're pretty low maintenance, but if they ever need a clean just use a damp cloth with water and no chemicals.  The metal can be polished with a soft cloth.

 

How should I store my new handbag strap?

We supply a draw string bag with every purchase to store your handbag strap. You may also choose to hang them on a belt rack or roll them up in a drawer.

 

How can I find out if you'll be getting in more stock of a product I want?

Due to the popularity of our handbag straps, some of the items on our website will be unavailable from time to time. However, it’s worth checking back as the site is regularly updated.
You can also contact us with your query and we will get back to you.

 

 

PURCHASE

 

I saw an unboxing on your instagram where the strap arrived in a drawstring bag - will I get one?

Absolutely! All purchases come with a drawstring bag for you to store your  handbag strap.

 

Can I use more than one promotion on my order?

You can only use one promotional discount per order.

 

What payment methods do you accept?

Visa, Mastercard, Paypal, Applepay and Afterpay.

 

I have a discount code - where do I enter it?

At checkout you will be prompted to enter your discount code.

 

I've submitted a question on your contact page - how long until I get a response?

Within 24 hours but usually a lot sooner!

 

 

MORE

 

How can I be featured on your instagram? 

Please use the hashtag #spottedTLC and tag us @theleopardcompany - we'd love to feature you!

 

What is I=Change?

i=Change is an Australian run organisation who facilitate 100% of our donations to carefully selected projects with a focus on empowerment for women and girls.  Read more about it here

 

I'd love to collaborate with your brand - can we make this happen?

We'd love this! Send us an email at support@theleopardcompany.com.au or head to our Contact Page.  

 

What if I receive a damaged item?

All parcels are personally hand packed here in Melbourne with multiple inspections before dispatch so we'd be very surprised if this happened!  In the unlikely event your strap is damaged in transit, please send us a photo at support@theleopardcompany.com.au and include your order number so we can help with a solution!

 

I've changed my mind - can I get a refund?

Unfortunately all sales are final, we have gone to great lengths making sure all our products are described clearly and accurately so there's no surprises when you receive your handbag strap. We're 100% confident you will love it!

 

How can I get a discount code?

If you're a first time shopper and haven't signed up for our email list yet, you may get a little something special in your inbox once you do!